FREQUENTLY ASKED QUESTIONS

We are an independent company that guarantees your bond to the landlord so you never have to pay bond ever again. Our relationship is with you the client and we are here to help. We are not real estate agents.

Sure. Subject to our terms and conditions and at the end of your obligations under the terms and conditions.

Multilist.com strives for the best possible competitive service, for right now we are only offering one standard kind of subscription fee but keep your eyes peeled for any changes in the future!

Yes, your subscription will be automatically renewed according to your pay period.

Yes. Our current offering to great tenants of $2.99 per month per member is already substantially discounted according to your payment schedule

Sure. It is what we are all about. If you have a default on your payment system contact us straight away on info@multilist.com

Once your application is approved you will be sent an email to the email address that you provided indicating its status. This can take some time from when you have submitted your application due to high demand. In some cases you may be contacted by someone from our team to request further information. Please keep in mind that in the cases we require more information your application may take a little longer.

Yes we do, this is one part of your overall application assessment.

We require your personal information as prompted.

Contact your agent ASAP to get them to remove you from your lease and then contact our team with the updated lease.

If you have not received a notice from the multilist.com team then from our perspective you are all good to go. You can apply for a new property and a new bond for your next property.

Life changes and so do bank account details, we get it! To update your payment method please email info@multilist.com

Direct Debit

Well done for asking. Contact your agent or landlord to rectify the breach. Then get a clearance notice that the breach has been rectified and send that straight through to us.

If your subscription payment has increased and interest is being charged we would have received a default or breach notice from your Agent or Landlord or maybe even an order from a tribunal. Contact your agent to resolve the issue and receive a clearance notice directly from the agent.

In order for this to be registered in our system, you as the landlord or agent representing the landlord needs to issue a breach notice to your tenant/s that corresponds with your state or territory. This must be the official government documentation for your state. This then needs to be sent to us no later than 48 hours after it has been issued. We then register this in our system and the tenants will receive an immediate notice from multilist.com

In the case that your tenant is bad you follow your standard procedure with your agent. You as the landlord or representing agent must issue a breach notice according to your state or territories residential laws. This must be the government documentation for your state. This then needs to be sent to us no later than 48 hours after it has been issued. We then register this in our system.

As per your approval to have us guarantee the bond for your property once you are approved by multilist.com you or your agent will need to lodge a bond refund directly back to the tenant. (you will need to file the correct documentation to have that bond returned to your tenants and send us a copy of the return lodgement. You can remove this last sentence no longer needed) There’s no need for it anymore!

Put simply get your money now. Did you know that in Victoria alone there is upto a 1 year backlog on some bond claims with VCAT? The benefit of using a multilist.com bond is that there is no waiting for a tribunal to hear your case, as soon as we receive a notice your tenant has breached at anytime during the lease we will pay out the bond to you on the tenant vacating, no waiting around!

Yes! Multilist.com does not exclude agents from their job, they can simply send a copy of any breach notices to us on your behalf.

Yes. Send us a notice that the issue has been resolved.

Yes you can, you can list with more than one agent at any given time!

Yes, you can!

It is all in the name Multilist.com you can list your home as many times on our site with as many agents as you would like or just list it yourself it is up to you.

That’s right you can! A lot of potential Vendors of properties are not aware that when negotiating with selling agents and their authorities you can ask for a no sale no charge and they can facilitate that.

That’s easy! Your subscription fees. The subscription is for us to cover the cost of getting credit checks etc on you as a tenant and then we take a dollar off the top as profit.

As a trusted member of our community you pay a $2.99 p/m per member subscription discounted from $29.99 p/m for the duration of your lease unless in the case of a breach of your term and conditions where it will go up to $29.99p/m per member until the issue is rectified.

We mean just that! Good tenants shouldn’t be penalized because of the bad tenants. We guarantee your bond to your landlord so that you can spend that money on things you want and need.

Yes.

It is super simple. You apply with mulitlist.com and we contact the landlord or agent to accept and return your bond straight away.

You must be at least 18 years or older to enter. You also either need to be currently a tenant or a landlord of a property in Victoria, Australia. Those who cannot enter are Directors, shareholders, officers, management and employees (and their immediate families) of: (a) the Promoter or Multilist.com; and (b) the agencies, companies or participating premises associated with this competition.

The Landlord prize is a 1 in 250 chance of winning $250,000. The Tenant major prize is one full year of rental payments, up to the value of $3,000 per month (being up to $36,000 in total). The Tenant minor prize is one months' rental payment, up to the value of $3,000.

That’s not a worry, you can enter more than once! Just fill out the form as many times as you have properties, this increases your chances of winning! (Note: Each landlord can only enter up to 10 properties)

Landlords;Landlords can enter a maximum of 10 times and will receive one entry per property signed with a multilist.com® client as per the entry terms and conditionsTenants; Individual Tenants will receive a maximum of one entry per lease held. Up to 4 Tenants may enter per property lease, provided they meet the entry terms and conditions.

Winners will be notified by phone and in writing within two days of determination and will have their name and state/territory of residence published at multilist.com on [insert date] for a period of 28 days.
All prizes are awarded in the form of bank transfer, in Australian dollars. For the avoidance of doubt, Tenant prizes will be awarded directly to the Tenant, intended for the purpose of rental payments.

Final Draw is conducted at  –:-- pm on the [Date} [Ticket Deadline is —--]

The draws will be held commencing at 12pm (AEDT) on [insert date] at Gadens, Level 13, 447 Collins Street, Melbourne VIC 3000. The first valid entry drawn randomly in the Landlord draw from the Landlord entries received during the Competition Period will win the Landlord prize. The first valid entry drawn randomly in the Tenant draw from the Tenant entries received during the Competition Period will win the Tenant major prize. The next two valid entries randomly drawn in each Tenant draw will win a Tenant minor prize.

Yes! Winners will be notified by phone and in writing within two days of determination and will have their name and state/territory of residence published at multilist.com on [insert date] for a period of 28 days.

Prize claim date: 5pm (AEST) on [insert date].

If a prize has not been accepted or claimed by the prize claim date above or if, after making all reasonable attempts, we can’t contact a winner (or a winner does not contact us) by the prize claim, the relevant entry/ies will be discarded and we will re-award the relevant prize/s to Reserve Entrant/s and/or carry out unclaimed prize draw/s (as relevant) at the date, time and place stated above to randomly distribute the prize/s in descending order of value amongst valid entrants.

If you are a landlord and live interstate/overseas but your property is in Victoria, Australia you can enter. If you are a tenant in a property outside of Victoria, Australia you cannot enter.

Unfortunately if your landlord has not entered the competition your entry is not valid. As per the terms and conditions your landlord must also enter for a tenant entry to be valid.